The realty company will have multiple options in contacting FSP Realty. There is email?, location, telephone, and web. All that you would need to know in order to contact FSP Ralty will be on this page with time slots taking another page.
Email will likely be preferred as the option for communications. Tenants should write to their building’s address if they have an issue with their apartment, or other resources. However, for people that are not tenants or for tenants not getting their issue resolves, will want to use one of the following solutions. The following options are made available for tenants:
- contact@fsp.homes: General Reception Address
- first–last@fsp.homes: Employee Address
- help@fsp.homes: Maintenance
- owner@fsp.homes: My Address
Since there will be just one building, there will be no need for any additional addresses. This will allow me to make the system easy to remember, and keep track of. No matter what, there will always be a contact page within the main site. And the email system will be designed with future acquisitions in mind, although there are such acquisitions as of now. If there was, they will be located in the Links page.
Fax/Telephone
There will be multiple telephone numbers. All primary contact numbers for the realty itself will end in 377 7368 (FSP RENT). All numbers provided by FSP Realty will support both fax, and voice calls. When you call, the server will pick up and listen for 2 seconds. If there is no fax tone, it will then treat the call as a voice call. The numbers will be as follows:
- 412 – Main Contact Number
- 724 – Forwards to 412
- 878 – My Voicemail Line
- +1412360**** – Intercom Line
- +1412***8472 – Tower Office Number
412 will be the primary number that would show up on ads, rental lists, and contact cards. This number will be essential for allowing people to reach out to the realty company. When calling the 412 number, the call will be answered by telephone receptionists which will likely work from home to conserve space in the main office – therefore more resources elsewhere. When you call customer service, you would define your issue, and automatically – the receptionist will direct your call to the proper extension or ring group. The receptionist will only operate during business hours. At 4PM exactly according to the accurate telephony server, the phone system will go into after hours (4PM – 8AM+Holidays/Sunday/Saturday).
The 724 number will be acquired for convenience. If you are used to dialing 724 as your home code, then you would be able to dial this number, and will use the same ring group as dialing the 412 number. This will make difference to which number you would call. So while not technically a forwarding number, it will fulfill as if you called the 412 number. If muscle memory dials a 724 number, then you would be fine.
The 878 number will be my private voicemail line. While you won’t reach me directly, you would be able to leave me a voice message, and I will return your call based on the reason you called me. This is intended to assure that no one feels neglected when they don’t feel they are getting results. When I return their call, I will return from the 878 number they dialed. I will address all concerns of the tenant even if it is not ideal otherwise. Giving preferential treatment does not make for a good business relationhip. Even if the family or household knows me personally, there is a difference between Frank the business owner, and Frank the friend.
The intercom line will be the number the tenant will see on their caller ID unit that is calling them. This allows the tenant to know when the call is coming from the public foyer, but not from the realty company. When you call this number back, you would be sent to the receptionist’s voicemail box. This doesn’t matter if it is still business hours. If you need to call the voicemail line, you can call this line for that to work.
Each apartment manager will also get a telephone number that would ring a SIP? line. The manager will be required to answer this number during business hours. When an unknown number rings this phone number, the caller will go through an IVR to direct them to appropriate resource. When a known caller calls in, they will ring the manager’s line directly, and promptly. If the manager does not answer for nay reason, then they will return the call in the order the voicemail was received. When calling back, the Office Number will be what will show up. The number that would likely be changed over will be the current Home Phone. Assuming for my Ideal Phone Setup, my current home phone will move to my SIP voice line. If I was to employ an apartment manager for the Tower, then they will be using the 8472 number. If you need to reach me as the owner, then you would want to dial the realty’s 878 number.
Location
The building will be an entire city block. With that said, I will also assume that the address range is in the single digits which will be the worst case scenario with almost all of my businesses requiring a letter after their number (such as 5A). There will also be a private penthouse address of a single digit. The residence address can also be used, but in all likelihood, I will be using my PMB?. This is because I don’t want people knowing where I live. The location of the realty office will be 1 Monongahela Avenue, 15xxx
Web
The main address will be https://fsp.homes. This will go into the information common with all apartments, and focus on providing the lines to the appropriate apartments. There will be https://fsp.homes/apply/ for applying for the apartments, and jobs. Both applications are separate webforms. There will also be an employee website which is https://emp.fsp.homes. This will provide the information that you might want to know about before applying for a position that is available.