Contact

The realty company will have multiple options in contacting FSP Realty. There is email?, telephone, and internet.

Email

Email will likely be preferred as the option for communications. Tenants should write to their building’s address if they have an issue with their apartment, or other resources. However, for people that are not tenants or for tenants not getting their issue resolves, will want to use one of the following solutions. The following options are made available for tenants:

  • contact@fsp.hoems: General Contact Address
  • help@fsp.homes: Maintenance
  • owner@fsp.homes: My address

There are other addresses, but these are the most common ones. All email to and from any email address ending in fsp.homes is property of FSPS Realty. If an employee wishes to communicate on a personal level with a tenant, they should use their personal email address.

Fax/Telephone

Because the realty company has more going on than a showing of units, and connecting tenants to their residence, there will be a few telephone numbers to associate with. As long as there is an Internet connection, the offices’ telephone number system will work. The Realty Office’s telephone numbers will end in 3777368 (FSP RENT). From here on, this number will be identified by the area code. This is so it much harder for SPAMbots to find telephone numbers.

The first number is the 412 number. This number will be for fax, and telephone. When someone calls the 412 number, the server will pick up the call, and listen for 2 seconds for a fax tone. If it hears the fax tone, then the server will collect the fax, and send it to docs@fsp.homes. If the server does not hear the fax tone, then the IVR will play. The options are as follows:

  1. Recetionist
  2. Maintenance
  3. Owner

The IVR will operate depending on the time. For example, after hours all voicemails will go to particular boxes with a dedicate voicemail box for emergency calls. More information on the respective page.

Incoming faxes will go to docs@fsp.homes. Outgoing faxes will attach the .pdf file to the email, and send it to the telephone-number@fax.fsp.homes. This applies to all of the telephone numbers that are set to send faxes. All faxes will be .pdf files, and intended to keep the need from printing documents to send as a physical page. Only the realty office will have a dedicated fax machine. This will likely be for sending to Section-8 with their applications.

The 724 number will be a single number you could dial in case you don’t know the building’s telephone number. You would get an IVR that would tell you which building to select. Once you done that, you would be provided with the telephone number, and offered if you wish to connect to that building. If you select 1 (Yes), then you would be redirected to that building where you would need to select 0 to reach the office, or extension number for the tenant. The current numbers will be as follows:

  1. Contact Management/Realty Office
  2. FSP Tower
  3. Duffield St. Apartments
  4. 2100 Fifth Avenue
  5. 399 Forbes Avenue
  6. 2566 Centre Avenue
  7. Fingal Street Apartments
  8. Kent Way Apartments
  9. East Carson Commons
  10. Orbin St. Commons

The 878 number will be used for reserved. One option will be a direct line to me, but then I will have more than 150 households always calling me with their problems instead of going through preferred channels. The 878 number for the time being will forward to the 412 number.

Web

The main address will be https://fsp.homes. This will go into the information common with all apartments, and focus on providing the lines to the appropriate apartments. There will be https://apply.fsp.homes for applying for the apartments, and jobs. Both applications are separate webforms. There will also be an employee website which is https://emp.fsp.homes. This will provide the information that you might want to know about before applying for a position that is available.