Almost all utilities are included. The only ones not included is telephone, and television. For telephone, there is an option to use the WP810 in the apartment for making and receiving incoming calls, and for television, the tenant can choose either cable TV provider. Next to the windows will be an ethernet jack for an OTA? DVR?. While some of the utilities might have special features, I have to consider cost, and logistics when providing free utilities to the apartments. You can read about every utility in this section.