There are times that you need the attention of maintenance or management. This does not include standard maintenance issues such as a leaky toilet. If the tenant needs their safe open because they let the battery drain, or they need a light bulb installed – these are considered as house calls. If the digital key is lost, this will also be a house call. The tenant is given one house call per month. Additional house calls will be $50 for the call. With 150+ units, having employees to come and handle problems that you should have been able to solve is not the best use of the employee’s time. If everyone called on the employees every week, additional employees will have to be hired to deal with all of the extra house calls. The $50 is to curb this from happening.
Legitimate maintenance issues will not count as a house call. A baldy leaking pipe, or no heat is all good calls for maintenance. Since the building is brand new, it is unlikely there will be a problem in the next 10 years.