After hours are from 4PM-8AM, and all day on US Holidays, Sunday and Saturday. During these times, the office will be considered as closed for period of time.
The staff aren’t required to answer email?s during this time unless arrangements have been made ahead of time. Any correspondence with them can wait until they come into work. The maintenance person, and myself might have to answer emails during these hours. If there are a legitimate emergency, email is not likely the best choice.
Fax
There will be no outgoing faxes at this time. Incoming faxes will be handled by the telephony server, and the server will convert it into a .pdf file, and send the .pdf file to docs@fsp.homes. This email address is accessible by myself, and I will decide where to send the file.
Telephone
For telephone calls, this will always be voicemail. Selecting 1 will send the caller to the general voicemail box which all of the receptionists has access to. Selecting 2 will send the caller to the general maintenance line. This is not for emergencies.
Emergency calls will be connected to a voicemail box by entering 0. The rationale is the person will call, and leave a message. The caller does not know the exact number, but the IVR will send callers to the pager number when entering 0. Once this happens, the pager would make a ear piercing sound to wake me up so I can address the proposed emergency. I will call in the voicemail to listen to the message. If need be, I will call the tenant back, and address the issue. This line is for emergencies only. Non-emergencies should go to the other voicemail boxes after hours.