After hours are from 4PM-8AM, and all day on US Holidays, Saturday, and Sunday. During these times, the office will be considered as closed for period of time.
The staff aren’t required to answer email?s during this time unless arrangements have been made ahead of time. Any correspondence with them can wait until they come into work. The maintenance person, and myself might have to answer emails during these hours. I would assume that only immediate emails should be answered. However, I will assume most such emails will likely be handled through a telephone call.
Fax
There will be no outgoing faxes at this time. Incoming faxes will be handled by the telephony server, and the server will convert it into a .pdf file, and send the .pdf file to docs@fsp.homes. This email address is accessible by myself, and I will decide where to send the file.
Telephone
For telephone calls, this will always be voicemail. Selecting 1 will send the caller to the general voicemail box which all of the receptionists has access to. Selecting 2 will send the caller to the general maintenance line. This is not for emergencies. Selecting 3 will go to my business voicemail which I can answer when in the office.
Emergency calls will be done by selecting 0 and leaving a message. This message will ignite the pager which I will then listen to the voicemail. At this time, I will handle that voicemail as appropriately as possible. If it is an emergency, it will be addressed immediately. If it’s not an emergency, then I will call back, and notify the caller that the issue will be handled during normal business hours. By me intercepting these calls, the caller is not waking up a maintenance person. I will send the issue as an email to the maintenance help address which is probably what the tenant should have done.