Every building will receive their own telephone number. This is important as every building will need a way to reach the management office, and apartments in the building. You can find the fictional number by going to the particular building’s website. The phone number will support both faxes, and calls. This page will define the calls, and this should clarify any concerns.
Incoming Faxes
When someone sends a fax to the building, the telephony server will intercept, and collect the fax. Once the fax is collected, it will convert it to a .pdf, and email it to building@fsp.homes, and docs@fsp.homes. This will allow the manager to address the fax as necessary, and be responsible for addressing any work with the fax even though a copy has been sent to docs@fsp.homes.
Outgoing Faxes
When the manager needs to send a fax, they will use the eFax system which will be provided for all building managers. This is designed to reduce the need for paper. All paper files must either be scanned and sent to docs@fsp.homes, or shredded. This is to keep the number of paper documents to a minimum. Unless you are in the realty office, you do not have access to a physical fax machine, and even if you did, you would still have to scan the files in to the system.
Incoming Calls
When the caller calls the building, they will ring the management office. This will ring the phone for 1 minute before sending the caller to voicemail. While there will be a SIP? in the apartment, this is only for the intercom system. The tenant can theoretically call another tenant in the same building, but this can be intrusive. Any calls from the intercom or tenant that calls your extension, they will ring for 1 minute before going to a voicemail box. Any voicemail left will be emailed to you.
Outgoing Calls
For the tenants using the built in phone line will not be able to make outgoing calls. They can call the realty office by dialing 0, or call another unit by dialing the unit number. If there is no answer after 1 minute, the caller will go to voicemail. If a voicemail message is left, it will be converted into an .mp3 file and sent to email. This will be one reason why email is a requirement. If you wish to call outside of the building, you must have your own phone service that you pay for. There is no realistic way to offer a calling plan to every unit.