There are 2 types of receptionists. There is an office receptionist who will work in the office including addressing email?s. The telephone receptionists will be required to handle incoming calls. I will address the faxes since it is all an eFax system. The office receptionists will be required to work from 7:30AM – 4:30PM giving them 8 + 1 hours. The +1 is for a lunch break which half of the office receptionists will take their lunch from 11:30 – 12:30. The other half will take lunch form 1PM – 2PM. Telephone receptionist will be required to send all application requests by email. This will allow me to print the labels out, and place them on application envelopes so they can be received as quickly as possible.
During normal business hours, the writer can write to cs@fsp.homes to reach the office receptionist. They will answer the email, and provide all of the appropriate information. Writing to help@fsp.homes will go to the maintenance staff to where they will reach out to you for a date, or if they need additional information. Writing to tower@fsp.homes will send an email to the tower’s management. The manager will reply to the writer with any results, or actions that need to be done. Writing to owner@fsp.homes will send the email to me. If the tenant is not getting any positive results done, then they can address it to me. Until I can find a manager, I will be tending to emails for the tower. Each employee will also have their own unique address at first.last@fsp.homes.
Fax
There will be an acquisition of a telephony server that will handle all incoming faxes. Each telephone number in the system will have fax receive abilities, but not all people will have outgoing fax capability. This is due to not lead to abuse with the system. With that said, the incoming fax will go to the head of the household to where he could choose to deal with as he sees fit. Any incoming faxes to the realty office will go to me which I will deal with as seen fit. This will mean the tenant will have incoming faxes to their email address, employees will be able to send faxes as needed. Since this will be a digital office, there will be no paper faxes unless the fax needs to be printed for whatever the reason.
When sending a fax, the person sending the fax will use their work email address. The TO: will be ITU-Telephone-Number@fsp.homes. The Subject will be the subject on the cover page. The body of the email will be the body of the fax. The author will then include the .pdf file that is to be sent. The telephony server will look at the TO: to know what telephone number to send to. It will create the cover sheet, and attached the .pdf for sending the fax. The server will then make the fax call and show the CID as the appropriate number the from is based on the email address. By using eFax, it will save on the paper that needs to be printed, and work for scanning the papers back into digital files. The goal is to have a completely digital business. For this system to work, I will need a hosting company that would support catch-all addresses. I do know of one, but with that said, I will likely have a different eFax server (such as ITU-telephone-nnumber@fspfax.com). The address really doesn’t matter since it is not disclosed. Any emails with letters in the email address of TO: will be deleted. This includes 18553294377@fspfax.com Only numbers of a certain minimum length will be accepted.
Telephone
There will be a single number for contacting the realty company. This will also be the fax line since the server will be able to use the same number to do both. The telephone number might look like something into the perspective of +1 412 377 7368. Since the realty company handles all apartments in FSP Realty, this number will be simple to dial as it spells FSP RENT. The Tower will be the first building by FSP Realty and will have its own exchange. Any other buildings will get numbers as provided by the phone service provider.
Web
Every building that will be required will receive their own subdomain?. For example, the Tower will receive https://tower.fsp.homes. Visiting this website will disclose so much more information that what is on there now. Such information will include actual bus routes, and any other legitimate resources that can’t be disclosed now since this is a fictional location as well as a fictional company.